December 22, 2017
Lee McDonagh; Operations Director and Development Director for Handmade Pubs
Through a personal contact; we went for a coffee and just clicked. I was previously with Geronimo Inns for a number of years having progressed through that business.
Almost everything! The biggest challenge is the cultural change, building a structure and processes, which is the backbone of everything we do here.
My biggest influence would be Maggie Thatcher. She is inspirational; she wasn’t afraid to stand up for what she believed in, to challenge things or to speak out. She wasn’t afraid of becoming unpopular. I can relate a lot to her.
I enjoy cooking, reading, planning holidays and am getting back into the gym again.
Believe in yourself, choose your battles and “Blink it!” (Malcolm Gladwell, Blink: The Power of Thinking without Thinking, 2005)
I think operators need to get better at what they do; at providing a better service, a better product and a better experience rather than discounting. They are all too focused on their profit margins and are looking to get something back. The smaller operators can do this so why not the big organisations. Take the first recession; I was with Geronimo and we worked twice as hard to retain our customers through added value, better staff training and better standards. We refused to discount anything and look how well we did.
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